Our aim is to provide a first class service to all our customers. If, for whatever reason, you feel we have fallen short of expectations, please contact our Complaints Officer, Graham Duerden.
Phone +44 (0)1256 355656 (Office Hours 9.00am to 5.00pm, Monday to Friday)
If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.
You can access the ODR platform on http://ec.europa.eu/odr
Providing liability cover for between one and five rope access technicians.
Providing liability insurance cover for companies with more than five technicians.
Providing an insurance package including liability, property and professional indemnity insurance.